Custom In‑House API solutions for your IT Hardware

• No hidden licensing or usage limits from third parties
• Better security because we control the entire stack
• Quicker custom development and feature rollout
• Direct access to the engineers who wrote the API

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Custom In‑House API solutions for your IT Hardware

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Are Disconnected Systems Creating Manual Work and Data Silos?

Without proper integration, IT asset lifecycle management becomes a manual, error-prone process. HR systems don’t talk to IT provisioning tools. Asset data lives in spreadsheets instead of your CMDB. Device orders require manual tickets. Employee changes don’t trigger automatic workflows. Your team wastes hours on duplicate data entry, reconciliation, and coordination across platforms

Slow Workflows & Bottlenecks

Employee leaves, but IT doesn’t know for 2 weeks. Device orders stuck waiting for manual approval routing. Critical lifecycle events delayed because systems can’t trigger automated workflows.

Endless Manual Data Entry

IT staff manually create CMDB records for every new device. Copy employee data from HR system to asset management. Update multiple systems for single lifecycle event. Hours wasted daily on duplicate entry.

Disconnected Systems & Data Silos

HR updates employee status in BambooHR. IT asset data lives in ServiceNow. Device orders tracked in spreadsheets. No system talks to each other. Constant manual synchronisation required.

Data Inconsistencies & Errors

Manual processes lead to typos, outdated records, and conflicting data across systems. Asset inventory doesn’t match reality. Compliance audits reveal gaps. No single source of truth..

How Direct2Desk Custom API Integration Solves This

Direct2Desk offers custom API integration to connect with your existing HR or IT systems. Our in-house team can build bespoke integrations for supported platforms and workflows, depending on your company size and requirements. Integrations with other systems may be possible for certain processes, but each connection is scoped individually.

No Third‑Party Bottlenecks

Unlike platforms that use generic connectors or outsource, our team builds your API connection from scratch. Get tailor-made logic that fits your workflows, data structures, and endpoints – not a one-size-fits-all plugin.

Faster Delivery, Full Ownership

We own the codebase and roadmap; we can add features and make changes quickly when required. You won’t be waiting on external vendors or licensed middleware to update core functions.

Real‑time data and control

You can access live device status, stock levels, dispatch and collection updates directly via API. This removes manual lookups and sync delays between systems.

Custom enhancements on demand

Our software is built internally; you can request tailored endpoints or enhancements without waiting on external vendors. (based on your premise that software is in-house).

What Our Customers Say

“

D2D has become pivotal in supporting our IT growth, offering facilities, services and a level of support unparalleled and unrivalled in the industry. From deep API integration to bespoke serices that are helping us to achieve our rapid growth, Novatech have always been on hand to support us in any way they can.

Chris Hyder, Technical Operations Specialist, Monzo

“

Novatech were the only provider offering a tailored model of service like this, without excessive costs or fixed contracts. It’s been a real weight off my shoulders

Phil George, Head of IT, FitzRoy

Why choose Novatech as your IT partner?

Novatech is more than a supplier – it is a dedicated IT partner with complete in‑house control and decades of
experience delivering efficient, secure device lifecycle management.

Complete In-House Control

Unlike fragmented resellers, we handle every physical aspect of the IT lifecycle-from sourcing to refresh-within our own 60,000 sq. ft facility. This eliminates delays and risks, ensuring superior efficiency.

Seamless Digital Integration

Our full API integration ensures Direct2Desk fits perfectly into your existing workflows, creating a truly frictionless environment.

Decades of Proven Expertise

With over 35 years of logistics experience and a track record of supporting enterprises with over 10,000 employees, our systems and processes consistently outperform the competition.

Transparent Partnership

We believe in clear, honest partnerships with no hidden setup fees. You get a dedicated team committed to scaling our solutions with your vision.

Customer Success Stories

Novatech-FitzRoy Partnership Secures Infrastructure Transformation Award at CITL 2025

We’re thrilled and incredibly proud to announce that we have, in partnership with FitzRoy, won the Infrastructure Transformation of the Year 2025…

Supporting The UK’s Largest Digital Bank With IT Asset Lifecycle Management

Monzo were growing fast. In fact, they were onboarding 100 new hires a month, which was a lot more than their HR and IT teams could handle…

Case Study: How a Leading UK Utilities Company Reclaimed 11,023 Hours (7 FTEs) with Direct2Desk

A leading UK utilities company was struggling to manage thousands of devices for its distributed workforce. Their traditional IT asset…

FAQs

Quick overview of some of the frequently asked questions we get.

Is the Direct2Desk API a pre-built integration or custom-developed?

The Direct2Desk API is fully customisable and built specifically for your organisation’s requirements. Unlike off-the-shelf integrations, our in-house software engineering team develops bespoke API connections tailored to your existing systems, workflows, and data structures. We don’t have pre-packaged connectors – instead, we create precisely what you need to integrate with your unique technology stack.

What systems can you integrate Direct2Desk with?

Direct2Desk can integrate with systems that support APIs or data exchange. This includes HRIS platforms, ITAM platforms, ITSM tools, ERPs, custom internal applications, and other proprietary systems. Our engineers review your environment and scope the connectors needed.

How long does a custom API integration take to develop and implement?

Implementation timelines vary based on integration complexity. Simple single-system integrations (e.g., HRIS to trigger device orders) typically take 3-4 weeks from requirements gathering to production deployment. Complex multi-system integrations with custom workflows may require 6-8 weeks. Our process includes: discovery and scoping (1 week), development and testing (2-5 weeks), user acceptance testing (1 week), and production deployment with monitoring.

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