Self-Service IT Device Ordering Portal
Take back control of device spend, visibility and onboarding with a single self‑service portal that automates every step of the IT device lifecycle.
• Eliminate budget bleed from unused and forgotten devices.
• Streamline starter and leaver logistics with zero‑touch automation.
• Gain real‑time visibility of every asset, location and lifecycle stage.
Trusted By
Plus Many More
Are Manual Device Requests Holding you Back?
Clunky, manual device requests
Clunky, manual device requests
Employees raise tickets, send emails or chase IT on chat just to get a laptop approved, turning every device request into a slow, error‑prone admin exercise instead of a simple self‑service action
No standard catalogue or spend control
No standard catalogue or spend control
Without a curated catalogue and policy‑based options, users request whatever devices they like, driving up costs, fragmenting your estate and making it harder to enforce your standards.
Zero visibility from request to delivery
Zero visibility from request to delivery
Managers and employees have no easy way to see what’s been requested, approved or shipped, leading to constant chasing, confusion and a poor first‑day experience for starters.
IT buried in approvals instead of strategy
IT buried in approvals instead of strategy
Managers and employees have no easy way to see what’s been requested, approved or shipped, leading to constant chasing, confusion and a poor first‑day experience for starters.
How Direct2Desk Self-Service Portal Solves This
Direct2Desk Self-Service Portal empowers employees to order pre-approved IT hardware themselves through an intuitive online catalog. IT maintains complete control through approval workflows, budget limits, and device restrictions – while eliminating manual order processing and ticket noise completely.
Self‑service catalogue of approved devices
Self‑service catalogue of approved devices
Starters and managers order new or refreshed devices from a pre‑approved list aligned to your standards, budgets and user profiles, including both new and refreshed hardware options.
Pay‑as‑you‑go, contract model
Pay‑as‑you‑go, contract model
Avoid long‑term, rigid contracts and per‑user fees; only pay for the devices and lifecycle services you actually consume, freeing up budget from unused kit and legacy deals.
Automated starter & leaver workflows
Automated starter & leaver workflows
HR or Ops simply enter user details; Direct2Desk handles pre‑configured deliveries for starters and rapid collections for leavers, including secure wipe on request and refresh within days.
Real‑time portal & API visibility
Real‑time portal & API visibility
Use the portal and APIs to see live stock levels, order statuses and device locations, giving you clear oversight without manual report building or data stitching.
Discover how the Direct2Desk Portal Works
Watch this 50-second explainer video, which goes into detail about how Direct2Desk makes IT Asset Management a breeze.
What Our Customers Say
“
D2D has become pivotal in supporting our IT growth, offering facilities, services and a level of support unparalleled and unrivalled in the industry. From deep API integration to bespoke serices that are helping us to achieve our rapid growth, Novatech have always been on hand to support us in any way they can.
“
Novatech were the only provider offering a tailored model of service like this, without excessive costs or fixed contracts. It’s been a real weight off my shoulders
Why choose Novatech as your IT partner?
Novatech is more than a supplier – it is a dedicated IT partner with complete in‑house control and decades of
experience delivering efficient, secure device lifecycle management.
Complete In-House Control
Unlike fragmented resellers, we handle every physical aspect of the IT lifecycle-from sourcing to refresh-within our own 60,000 sq. ft facility. This eliminates delays and risks, ensuring superior efficiency.
Seamless Digital Integration
Our full API integration ensures Direct2Desk fits perfectly into your existing workflows, creating a truly frictionless environment.
Decades of Proven Expertise
With over 35 years of logistics experience and a track record of supporting enterprises with over 10,000 employees, our systems and processes consistently outperform the competition.
Transparent Partnership
We believe in clear, honest partnerships with no hidden setup fees. You get a dedicated team committed to scaling our solutions with your vision.
Customer Success Stories
Novatech-FitzRoy Partnership Secures Infrastructure Transformation Award at CITL 2025
We’re thrilled and incredibly proud to announce that we have, in partnership with FitzRoy, won the Infrastructure Transformation of the Year 2025…
Supporting The UK’s Largest Digital Bank With IT Asset Lifecycle Management
Monzo were growing fast. In fact, they were onboarding 100 new hires a month, which was a lot more than their HR and IT teams could handle…
Case Study: How a Leading UK Utilities Company Reclaimed 11,023 Hours (7 FTEs) with Direct2Desk
A leading UK utilities company was struggling to manage thousands of devices for its distributed workforce. Their traditional IT asset…
FAQs
Quick overview of some of the frequently asked questions we get.
Ready to simplify device ordering?
Share a few details and a Direct2Desk specialist will show how zero‑touch self‑service ordering can cut waste, improve security and free your IT team from manual admin.
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