Novatech Careers

Meet the Team!

We’ve told you a lot about how we’re great. But nothing is more powerful than the words of people who make our team awesome. Check out the profiles below and here’s what it’s like working for Novatech from the people that matter.

Ellie Scott
Systems Administrator

Novatech gave me the opportunity to get into a role that I only dreamed of. They have given me the tools to grow, gain knowledge and experience all while giving me freedom to try things myself and trusting me in the process. If you have the drive and want to learn or try something new, managers are always accommodating and genuinely thrilled to see you getting involved and evolving. The business has many avenues for advancing, whether that’s in your current department or taking a chance and applying to one of the internal adverts. You may just find something that really resonates with you and allows you to do something you love and might never have had the chance to try before. The company is always developing. There are regular workshops and training on various subjects from equality, charity. LGBT+, disability and mental health, just to name a few. Also, the coffee machine is free!!

Ross Collins
Head of Engineering

I started at Novatech after deciding to pursue a new career in my early 30s, I came in as a repair technician over 12 years ago. Since then, I have progressed to my current role as Head of Engineering primarily due to the opportunities and culture provided at Novatech. Within Engineering, people are recognised for the skills they develop and bring into the role, and the potential and enthusiasm that they possess.

Megan Gibson
Senior Account Manager

As a Senior Account Manager with over 10 years of experience in IT, I’ve had the privilege of partnering with a wide range of clients to help them find solutions that truly make a difference. I’m passionate about leveraging technology to help teams recover lost efficiencies, especially through our Device Lifecycle Management service. For me, it’s about more than just sales – it’s about building trusted relationships and empowering clients to streamline their processes and improve their operations. If you’re looking for a team that values partnership and problem-solving, this is the place for you.

Chris Wheeler
Supervisor

I’m Chris and I’ve been the Service Centre Supervisor here for the past three years. My journey started long before I joined the company – back when I was a curious kid taking apart the family VHS player just to see how it worked (and yes, I did manage to put it back together!). That curiosity naturally led me into building and repairing computers.

In 1996, I began an engineering course at college, but quickly realised my real passion was in computing. I switched to a course that offered a work placement, and the following year I started working with a small, local family run business. That’s where I learned the ropes – serving customers and repairing everything from PCs and laptops to dot-matrix and laser printers. I started out building 486 systems and installing DOS and Windows from floppy disks, eventually moving on to more advanced processors like Intel MMX and AMD K6 2.

After gaining hands-on experience and developing my skills, I joined Novatech, excited to continue doing what I love. I started out in a technical role and, over the years, progressed to Lead Technician, supporting corporate clients and handling more complex repairs. I also helped train new staff and develop solutions for challenging issues, which eventually led me to my current role as Supervisor.
The team and the work have evolved significantly – we now handle specialised systems like simulators, GPU and data servers, and even out-of-warranty Apple MacBook repairs.

I’ve also taken on managing stock for our Direct to Desk (D2D) clients, which brings its own set of challenges – grading, maintaining, and making sure equipment is ready when they need it.

It’s been an incredible journey, and I’m proud to be part of a team that’s always learning, adapting, and supporting each other.