Tanglewood Games were struggling to juggle their IT Asset Lifecycle Management and providing their clients with high-quality hardware.
As a software engineering studio which provides global Unreal Engine support, they’ve worked with AAA publishers on some of the biggest games in the industry, from Sea of Thieves to Fortnite. This makes keeping on top of their IT paramount.
Unfortunately, they were facing a plethora of issues; from challenging communication with suppliers and long lead times to failing hardware and poor support. They were even receiving PCs housed in low-quality cases, leading to frequent breakage, with their supplier making repairs and replacements a time-consuming challenge. This affected the efficiency of their IT team and their day-to-day processes, which impacted on their bottom line and their client relationships.
To overcome these issues, they were looking for a hassle-free service which alleviated the burden of device management. When searching for the right service, they were looking for something flexible which offered strong technical support, reliable components and had a helpful attitude, to help them deliver a high-quality product to their international clients.
Our services are flexible in that our clients can opt into what they need, whenever they need it, rather than getting stuck in long-term, bloated contracts.
Tanglewood Games now store a live inventory of high-quality machines in our 60,000sq ft Net Positive Logistics Centre, free of charge, ready to be dispatched seamlessly when they need it. We also conduct swift repairs where necessary, providing temporary equipment in the interim to prevent downtime.
As well as improving the services offered to their clients, working with us has also removed the burden of IT admin from Tanglewood Games’ IT team, allowing them to streamline their internal IT processes and focus on more important initiatives.
Terence Burns, Co-Owner and Technical Director of Tanglewood Games said:
“The hardware supplied by Novatech is the highest quality we have worked with. This, coupled with their service of storing pre-prepared machines at their facility, ready to be shipped out on short notice, has allowed us to greatly improve our efficiency; which is essential for our clients.
Hardware issues have significantly decreased thanks to the higher quality of that provided, so we are able to onboard new team members more efficiently and with much less stress to our IT team. Our onboarding process has been streamlined significantly, and overall our business is running more efficiently; with less time being lost to hardware failures.
Novatech’s high level of customer service stands out to us the most. Their dedication to assist us, no matter the request, is paramount to the smooth running of our business.”
If you’re looking to alleviate the burden of IT admin and regain your efficiency, our hassle-free Device Lifecycle Management Services could offer you a lifeline. Learn more, or try our free savings calculator to see how much time and money you could recover.
