FitzRoy is a UK charity dedicated to supporting people with learning disabilities, autism, and other complex needs. Technology plays a vital role in communication, learning, and unlocking opportunities for those FitzRoy supports. But with tight budgets, essential IT upgrades are often out of reach.

The Challenge 

Many of FitzRoy’s older computers in their day services had become too slow and unreliable, making digital inclusion difficult for the people they support. FitzRoy needed a practical way to upgrade its old computers across multiple day services without taking funds away from frontline care.

Their day services play a critical role in providing opportunities for social interaction, skill development, and community involvement.

The Solution

Through another Direct2Desk customer – a leading UK utilities company – Novatech learned that the organisation had a number of surplus devices available. Recognising an opportunity to create greater impact, Novatech proposed donating these devices to FitzRoy instead of sending them to landfill. The company kindly agreed, choosing to give their surplus equipment a second life supporting a meaningful cause.

Each device was securely wiped, refurbished, and promptly delivered to FitzRoy’s day services for immediate use.

Although the donated devices did not meet the strict lifecycle requirements of the original business customer, Novatech understood that charities often operate with longer device lifecycles and can make excellent use of refurbished models like these, maximising their value and supporting a more inclusive digital environment.

The Impact

FitzRoy achieved multiple wins from Novatech’s Direct2Desk service:

• Faster, more reliable access to digital tools for users
• Tangible improvements in learning, connectivity, and employment readiness
• Lower IT costs, freeing funds for care delivery
• Increased device lifecycle and reduced e-waste

Why choose Novatech Direct2Desk?

Beyond simple refurbishment, Novatech’s Direct2Desk service is a partnership-driven, end-to-end Circular IT solution designed to unlock sustainable value and maximise social impact for both donors and recipients.

This is not a one-size-fits-all IT disposal service. As demonstrated by the FitzRoy partnership, Novatech leverages a responsive, flexible approach to:

• Create unique value chains: We transform a business’s compliance-driven IT asset retirement into another organisation’s vital digital upgrade, directly linking surplus equipment to social outcomes.
• Maximise asset lifecycles: We expertly match the operational needs of charities (who often thrive with longer device lifecycles) with enterprise surplus, ensuring every asset delivers its full potential value instead of becoming e-waste.
• Guarantee compliance and security: Every device is securely wiped and refurbished, guaranteeing data compliance while speeding up delivery for immediate deployment.

Direct2Desk ensures sustainable, effective, and profoundly cost-efficient device management that cuts waste, saves budget, and delivers results that genuinely matter.

Ready to cut costs, reduce waste, and boost your organisation’s impact? Find out how Novatech Direct2Desk transforms surplus IT into results that matter.

About the Authors:

Novatech’s Team